Should you "cancel" bad dental patients?

Sept. 21, 2023
Wishing you could "cancel" a bad patient? Dr. David Rice says there are both good and bad ways to go about it. Welcome to the Monday Huddle.
David R. Rice, DDS, Chief editor

Can you "cancel" a bad patient? Absolutely yes! But there are good and bad ways to go about it.

First off, dentists, you have to have your team's back ... if you want them to stay.

If you're an associate or team member wondering if a patient should be dismissed, here's what to consider:

Consult your boss first. Know your boss's fears. They could be about losing money, a bad review, losing other patients, or the inner need to be liked by all. Maybe they worry that your reason for wanting to dismiss a patient might not be valid enough.

Frame your desire like this: Invite that patient to move on with an acknowledgment of that fear and why canceling them is a solution—not a problem.

Do you have a scenario or thought to share? Go to YouTube to leave a comment.

Watch two of the latest Monday Huddles ...

My honest opinion on silver fillings

"My patient thinks dental x-rays cause cancer" 

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Editor’s note: This article first appeared in Through the Loupes newsletter, a publication of the Endeavor Business Media Dental Group. Read more articles and subscribe to Through the Loupes.

About the Author

David R. Rice, DDS | Chief editor

Founder of the nation’s largest student and new-dentist community, igniteDDS, David R. Rice, DDS, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He is the editorial director of DentistryIQ and leads a team-centered restorative and implant practice in East Amherst, New York. With 27 years of practice in the books, Dr. Rice is trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks. Contact him at [email protected].