Patterson tech center

Patterson Companies has announced the upgraded Patterson Technology Center is slated tol begin serving customers Sept. 26, 2011, from a new location in Effingham, Ill. A grand opening event is scheduled for late October. The spacious environment helps strengthen the PTC’s comprehensive software development, digital technolog,y and call center support capabilities in the markets served by Patterson Dental, Webster Veterinary, and Patterson Medical--the businesses that comprise Patterson Companies.“Our upgraded Patterson Technology Center provides opportunity for growth in so many exciting ways, including expanded product and service offerings to better serve our customers,” said Pam Hemmen, Patterson Companies vice president of technology services. “Every facet of this upgraded facility was designed with our customers in mind.” Patterson Dental debuts CAESY CloudIn addition to more high-tech capabilities to develop, test, and support technologies of the future, the facility showcases products and innovation from manufacturer partners. Another feature is the software usability lab. The lab allows developers and other staff to observe keystrokes, facial expressions, and general feedback from participants as they navigate through software or test-drive new features. The data is then incorporated in the software design process to help streamline and enhance the user experience. The PTC started as a dental software development business called EagleSoft in 1993. When Patterson acquired EagleSoft in 1997, the company had 25 employees and 1,000 customers. Today, the PTC has more than 370 employees and serves more than 80,000 customers nationwide.The new PTC address is 1201 Althoff Drive, Effingham, Ill. 62401. PTC phone numbers will not change--sales: (800) 294-8504; support: (800) 475-5036. Visit www.pattersoncompanies.com for more information.To comment on this subject, go to community.pennwelldentalgroup.com/.