Valentine (center) is shown with AADOM's Heather Colicchio (right) and CareCredit's Kirk Sweigard.Behind every successful practice is an office manager who displays innovative thinking, business acumen, and leadership qualities within their practice and community. Each year, the AADOM recognizes these exceptional individuals and highlights their accomplishments at their annual conference. “The competition for this prestigious award grows more intense every year,” says Heather Colicchio, AADOM president. “Kay has earned my deepest respect, as well as that of all of the members of AADOM. She’s a shining example of what every office manager should aspire to be.” “There is something special in our office called the ‘Kay Factor,’” wrote Dr. Gary Llewellyn when he nominated Valentine. “About three years ago, my practice was in deep trouble. I was managing my practice to fail. Kay brought to my practice 22 years of experience and a vision: to meet, exceed, delight, and amaze every patient, every time. Kay motivated my team and streamlined my processes, allowing me to exceed my production goals.”That should be enough, but he said Kay has done more. “Once the practice was back on its feet, she focused on ‘paying it forward,’ leading our entire team on two mission trips to Mexico, treating patients at a local assisted living center, and starting the Office Manager’s Study Club of Indiana,” says Dr. Llewellyn. “Kay’s commitment to excellence is contagious and ultimately creates extraordinary experiences for our patients.”As the winner of the 2009 award, Ms. Valentine will receive a valuable award package provided by CareCredit, the AADOM’s founding partner. It includes free registration to the 2010 AADOM conference, a feature story and photo on the cover of The Observer, and $1,000.
The American Association of Dental Office Managers (AADOM) has named Kay Valentine, from the office of Gary Llewellyn, DDS, in Indianapolis, as the recipient of the fifth annual AADOM Office Manager of the Year Award.
