Dentistry

Gloves Off: Why it's time to stop charging no-show fees

May 7, 2023

If you want to make sure patients understand the value of your time and services, you need to rethink your policy toward missed appointments from the ground up. Join Dr. David Rice and Deana Zost in this episode of Gloves Off.

David R. Rice, DDS, Chief editor

Deana Zost, FAADOM

When was the last time you actually enforced (and collected) that $25 no-show fee? Yeah, we'll wait. If you want to make sure patients understand the value of your time and services, you need to rethink your policy toward missed appointments from the ground up—maybe even reconsider what you think is OK to say to a patient who misses appointments.

More on no-shows: 8 ways to nix dental office no-shows

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About the Author

David R. Rice, DDS | Chief editor

Founder of the nation’s largest student and new-dentist community, igniteDDS, David R. Rice, DDS, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He is the editorial director of DentistryIQ and leads a team-centered restorative and implant practice in East Amherst, New York. With 27 years of practice in the books, Dr. Rice is trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks. Contact him at [email protected].

About the Author

Deana Zost, FAADOM

Deana Zost, FAADOM, works with Patterson Companies, aligning custom software solutions for dental practices to streamline for business efficiencies, practice growth, and the ultimate patient experience.

Updated February 14, 2022