Difficult dental patients: The crabby, entitled—and worse

It’s the rare health-care professional who won’t have their share of challenging patients. Managing those appointments isn’t a matter of if so much as when, and how.

But it can actually be rewarding to win over crabby, entitled, or even plain jerky patients. Read on for some practical advice on how (or even just to commiserate)—and learn what's really making most of them act like that.

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