4. Team involvement — Are there any resolutions that need an entire committee? The team should always be involved in setting and accomplishing the goals.5. Training — This is my favorite one! Every team should dedicate at least eight hours a year to software training. Break the training into two-hour sessions and into departments. Two hours for the entire team, two hours for clinical assistants, two hours for hygiene, and two hours for front office. Doctors, you should include yourselves in the entire team and the clinical team training. 6. Implementation — This is your action plan sheet. Have you started?7. Quarterly team meetings — These meetings are based strictly on our yearly goals. You should already have one.8. Mid-year team meeting — This is your friendly reminder.9. Support — This is a team effort. Everyone must support the resolution. But you also need support from the outside, such as a service and maintenance contract for software and hardware.10. Celebration — You can do it! You started out strong, you are revving up for Mid Year, and you will make a strong finish! Always celebrate your successes. And don’t forget to invite me!Editor's Note: To read previous articles from Laci Phillips on DentistryIQ.com, please click here.
Laci L. Phillips is the senior practice management consultant and a professional public speaker with Banta Consulting, Inc. of Grain Valley, Mo., as well as the Director of Partnering Sponsors with SCN. While going to college in southern New Mexico to pursue a life of communications, Laci was introduced to her first job in the dental industry as a chairside assistant 18 years ago. Her experience in the dental office as a chairside assistant up through the ranks as an office administrator enable Laci to connect with her audience and her clients. As a team and software trainer and a team builder, Laci has an effective way of teaching the entire team how to move in the same direction, while working as an individual. Through Banta Consulting, Laci provides her expertise to dental practices, both large and small, across the country and internationally. Laci lives in New Mexico with her husband and two children, and can be reached by e-mail at [email protected].